Jessica Leo is a dedicated Customer Care Specialist who joined the RFP SchoolWatch team in 2025. Driven by a foundational belief in the power of connection and proactive support, she quickly became an embodiment of the company's Culture of Care, merging her professional background with a personal touch.
With a Master's degree in Social Work and experience in administration and education, Jessica brings a unique ability to listen and understand the complete picture of the customer's world. This focus on deep, personalized insight ensures her support is always proactive and precisely tailored, helping clients exceed expectations and thrive. She simplifies the customer journey from the initial onboarding phase to becoming an enthusiastic advocate.
Known for her knowledgeable, warm approach, Jessica takes full ownership of ensuring successful adoption and customer success at all costs, always seeking the better, simpler, or faster way to improve the experience. While she takes her commitment to accuracy and service seriously, she approaches her work with genuine positivity and a welcoming sense of humor.
